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Arrival info
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> On Arrival      
  On arrival in Val d'Isere please come to the Mountain Rooms & Chalets office to collect your keys and pay your damage deposit. We are located in The 4 Property office (see map below). You will see a large 4 Property sign on the wall outside the office. We will then direct you to your property. If you are going to a 'Scatered' chalet, please also check in at the office and we will direct you to your property.  
         
   
       
> Office Opening Times      
  8.30 am - 8pm Saturdays
8.30 am - midday & 3.30 pm - 8pm all other days of the week.
 

lock box

lock box location


 
     
> Check-In Time    
  We endeavour to clean and change over properties as early in the day as possible so that arrivals can move in to their property immediately. However, there must be a benchmark, which is the standard 4 pm check-in time. Bear with us!

We reserve the right to restrict access to your property until 4 pm if necessary.
   
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> After Office Hours    
 

If you think you will arrive after 8 pm, please ensure Reservations know this prior to your arrival. We no longer use Dicks Tea bar for after hours pick ups, instead we have a lock box outside the office where an envelope with full instructions, keys and emergency numbers are left for your collection.

You will see a wooden box to the left of our main door on the far wall that will have an A5 envelope inside with your name on it.   The box has a padlock and we will send you the code on request. It also has a torch for use in the dark. Please see pictures below for a visual reference.

   
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> Running Late En-Route    
  If you experience problems en-route to resort and think you may arrive after 8pm, please call Operations on 04 80 985 008 extension 109 BEFORE 8 pm to let us know. We can then put your keys in our lock box outside the office.

If you are caught out after 8 pm, ring the emergency number (0617 07 4713) and you will be given the lock box code to pick up your envelope.

PLEASE DO NOT CALL THE RESERVATIONS LINE IN THE UK. Please use the telephone numbers listed above.  Thank you.
   
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> Deposit    
  A damage deposit is payable on arrival. We accept VISA & Mastercard. This is payable at the office on key collection.    
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> Useful Contact No's    
 

Resort office: 04 80 985 008, extension 101 for Operations
Operations emergency no for after office hours: 0617 07 47 13

   
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All photography copyright 2000-2009 Richard Leeny & Alex Wilson
Contact us on Tel: UK 020 3393 0812, extension 103 for Sarah Byrne, Reservations Manager
From abroad: +44 20 3393 0812, extension 103 for Sarah Byrne, Reservations Manager
Email: sales@mrooms.co.uk. Fax: 020 3014 5398
Mountain Rooms & Chalets, Pulse House, 1A Lonsdale Square, London N1 1EN.
Mountain Rooms and Chalets is the trading name of Mountain Rooms Limited.
Registered address: No 1 Marylebone High Street, London, W1M 3PA.
Company Registration no 3618610